Legal

Privacy Policy

Effective date: [insert date]. This policy explains, in full, how Cabling Gods Limited collects, uses, shares, stores and protects personal data, in line with the UK GDPR and the Data Protection Act 2018.

The short version

  • We only collect what we need to quote, schedule and carry out your job — name, contact details, site address and job details.
  • We never sell your data, and we don't run advertising trackers or marketing cookies on this site.
  • The only thing we track automatically is a simple, anonymous total-visits counter on the homepage — no cookies, no personal data, just a number.
  • You can ask to see, correct, or delete your data at any time — see Section 12.

1. Who we are

Cabling Gods Limited ("we", "us", "our") is a cabling and security systems installation contractor registered in England & Wales, Company No. [add company number], with a registered office at [add registered office address]. We are the data controller for the personal data described in this policy — meaning we decide how and why it's used, and we're responsible for looking after it properly. Contact us at info@cgsecurityinstallers.com or +44 7483 228028 with any privacy questions.

2. What data we collect

We collect personal data you give us directly, including:

  • Name, company name and job title
  • Phone number and email address
  • Site address and details of the work requested, including any hardware or job specification you give us through the quote builder
  • Any information you send via our contact form, email or WhatsApp
  • Payment and billing details, if you pay us online for a Priority Callout, a maintenance plan or a job — including a billing address and, for business customers, a company VAT number if you choose to provide one (processed by our payment provider — see Section 7). Site surveys are priced on enquiry and are not paid for online.

We do not deliberately collect any "special category" data (such as health information) about you as a website visitor or customer. If a job requires us to be told about something like a medical condition (for example, safe-access instructions for a vulnerable occupant), we only use that information for the specific safety purpose it was given for.

3. How we collect it

Most of the data we hold is given to us directly by you — through our contact form, the quote builder, WhatsApp, email or a phone call. We also collect a small amount of technical data automatically when you browse this website, limited to standard web server logs (such as page requests and general error logs) kept for security and troubleshooting purposes, and the anonymous visit counter described in Section 6.

4. How we use your data

We use your personal data to:

  • Respond to enquiries and provide quotes
  • Plan, schedule and carry out installation, maintenance or callout work
  • Take payment for Priority Callout bookings, maintenance plans or jobs booked online, issue an invoice or receipt, and manage refunds or disputes
  • Maintain records required for site access, health and safety, and DBS compliance
  • Send invoices and manage payment
  • Comply with our legal and regulatory obligations

We do not sell your personal data to third parties, and we do not use it for marketing emails or calls unless you've specifically asked us to keep you updated.

6. Cookies & the visitor counter

This website does not use marketing, advertising or tracking cookies. The only automated data collection on this site is a simple visit counter shown on the homepage, which increases by one each time the homepage loads. It stores nothing except a running total number — no IP addresses, no cookies, no device information, and nothing that identifies you individually. If we ever add analytics or marketing cookies in future, this policy will be updated first and, where required by law, a cookie consent banner will be shown before anything is set.

7. Third parties & sub-processors

We share data with a limited number of third parties who help us run the business, each only for the specific purpose below:

  • WhatsApp / Meta — if you message us via WhatsApp, your message content and phone number are processed by WhatsApp/Meta under their own privacy policy, as well as this one. We'd recommend reviewing WhatsApp's privacy policy too if you use this contact method.
  • Payment provider (Stripe) — if you pay for a Priority Callout, a maintenance plan or a job online, your payment details are handled directly by Stripe. We do not receive or store your full card details ourselves. Because most of our paying customers are UK businesses, Stripe's checkout may also ask for a billing address and, optionally, a company VAT number, so we can issue a proper invoice — this information is processed by Stripe and shared with us for invoicing and accounting purposes. Site surveys are priced on enquiry and are never paid for online.
  • Hosting provider — this website and its data (including the anonymous visit counter) are hosted by IONOS, who process data on our behalf as a data processor.
  • Subcontracted engineers — where a job requires it, the minimum information needed (site address, job details, access instructions) is shared with the engineer or subcontractor carrying out the work.
  • Accountant / bookkeeping provider — for invoicing and statutory financial records.
  • Regulators or authorities — only where we're legally required to disclose information.

Any third party handling data on our behalf is required to protect it to an equivalent standard, under a written agreement where required by law.

8. International data transfers

Some of the third parties listed in Section 7 (such as WhatsApp/Meta and Stripe) may process data outside the UK. Where this happens, we rely on their own compliance with UK GDPR transfer safeguards, such as adequacy decisions or Standard Contractual Clauses. We do not otherwise transfer your data outside the UK.

9. How long we keep your data

We keep enquiry and customer data for as long as necessary to fulfil the purposes described in Section 4, including statutory retention periods for accounting and health and safety records (typically up to 6 years), after which it is securely deleted or anonymised. If you make an enquiry that doesn't turn into a job, we'll keep it for a reasonable period in case you get back in touch, then delete it.

10. How we protect your data

We take reasonable technical and organisational measures to protect the personal data we hold against unauthorised access, loss or misuse — including restricting who has access to customer records, using a reputable hosting provider, and using a trusted third-party payment processor (Stripe) rather than handling or storing card details ourselves. No method of transmission or storage is ever 100% secure, but we work to keep risk as low as reasonably possible.

11. Automated decisions & profiling

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you. Our online quote builder helps you put together a job description and hardware list, but every quote is reviewed by a person before it's confirmed.

12. Your rights

Under UK GDPR, you have the right to:

  • Ask what personal data we hold about you, and get a copy of it
  • Ask us to correct inaccurate or incomplete data
  • Ask us to delete your data, where we're not required to keep it for a legal reason
  • Ask us to restrict or object to certain processing
  • Ask for your data in a portable, machine-readable format

To exercise any of these rights, contact us at info@cgsecurityinstallers.com. We'll respond within one month, as required by law. We may need to verify your identity before acting on a request, to make sure we're not handing data to the wrong person.

13. Children's data

Our services are aimed at businesses, property owners and adults arranging work on a site. We do not knowingly collect personal data from children, and this website is not directed at them.

14. Changes to this policy

We may update this policy from time to time, for example if we add a new service, a new payment or booking feature, or change a supplier. The "effective date" at the top of this page reflects the most recent revision. If a change is significant, we'll make that clear on this page.

15. How to complain

If you're unhappy with how we've handled your data, please contact us first at info@cgsecurityinstallers.com so we can try to put it right. You also have the right to complain directly to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or on 0303 123 1113.

16. Contact us

Cabling Gods Limited
Email: info@cgsecurityinstallers.com
Phone: +44 7483 228028
Registered office: [add registered office address]