Service

Priority Callout, Maintenance & New Installations

Guaranteed 48-hour Priority Callout response, scheduled maintenance and new installations for data cabling, access control and CCTV — one number to call whether something's broken, due a check-up, or being built from scratch.

Live fault right now — a door won't lock, a camera's down, a system's failed?

Skip the form — call or WhatsApp us directly and we'll get you sorted. Priority Callout currently covers London only.

A locked-out door, a dead camera feed or a card reader that's stopped talking to the panel doesn't wait for a convenient time. Our Priority Callout service gets an engineer to you within 48 hours, guaranteed — booked and paid for online, currently London only. £900 initial call-out fee, then £50/hour on top, excluding materials, invoiced separately once the job's done.

Alongside callouts, we set up scheduled maintenance for the systems we install and, where compatible, systems installed by someone else — battery checks on access control panels, camera health checks, cable and connector inspections — so small issues get caught before they cause downtime or a security gap. Maintenance visits and new installations run further afield, across England as far north as Manchester.

And when it's time to expand rather than fix, the same team handles new installations, extensions to existing systems, and upgrades — so whoever answers the phone already understands your site's history.

What's included

  • Priority Callout — guaranteed response within 48 hours, booked and paid online, London only
  • Scheduled maintenance visits and service contracts
  • Fault diagnosis and repair on existing systems
  • New installations and system extensions
  • Takeover of maintenance from a previous contractor (subject to survey)
  • Written fault reports and job sheets on every visit

FAQs

How fast can you respond to a Priority Callout?

Priority Callout guarantees an engineer within 48 hours and is booked and paid for online — £900 initial call-out fee, then £50/hour on top, excluding materials, invoiced separately after the job. It currently covers London only — call or WhatsApp us directly if you'd rather not use the form.

Do you offer ongoing maintenance contracts?

Yes, we set up scheduled maintenance visits for access control, CCTV and cabling infrastructure so faults are caught before they become failures.

Can you take over maintenance of a system another contractor installed?

In most cases yes — we'll survey the existing system first to confirm compatibility before quoting for ongoing maintenance or callout cover.

Related services

Got a fault right now, or a job to plan in?